# Privacy Policy > Effective Date: July 26, 2025 - **Canonical page:** https://botico.ai/privacy-policy/ The corporation registered in British Columbia, Canada ("we," "us," or "our") is dedicated to protecting your privacy in accordance with applicable laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and the General Data Protection Regulation (GDPR) for European Union users. This Privacy Policy describes our practices concerning the collection, use, disclosure, and safeguarding of your information in connection with the Botico.ai website (https://botico.ai), mobile application, and Services. ## 1. Categories of Information Collected - **Identifiers and Contact Data:** name, email address, and similar details provided during account creation. - **Device and Usage Information:** IP addresses, browser types, device identifiers, navigational patterns, and interaction metrics collected via cookies and analytics tools. - **Trading and Technical Data:** encrypted API keys, user-defined strategies, trade histories, and preferences (for personalizing Aisha and refining ML models). We do not access or store your exchange account balances or funds. - **Financial Transaction Data:** billing particulars processed via secure third-party gateways; we do not retain payment card information. - **Communication and Feedback Data:** inquiries to Aisha, support correspondence, and user-submitted feedback. Data is anonymized or pseudonymized wherever practicable. ## 2. Methods of Data Collection - **Directly from Users:** registration forms, API configurations, or voluntary submissions. - **Automatically:** cookies, server logs, and integrated analytics. - **From Third Parties:** exchanges (with your explicit consent for trade facilitation) or service providers. ## 3. Purposes for Data Utilization - **Service Provision and Functionality:** trade automation, AI-driven insights via Aisha, backtesting, and executing user commands. - **Platform Enhancement and Analytics:** refining features, training AI models with anonymized data, and aggregated performance evaluations. - **Security, Fraud Prevention, and Legal Compliance:** detecting anomalies and fulfilling AML obligations (e.g., FINTRAC reporting). - **Communications:** updates, transactional notifications, and consented marketing (revocable at any time). - **Internal Operations:** auditing, dispute resolution, and business continuity. ## 4. Disclosure of Information Disclosures are restricted to authorized service providers (bound by data processing agreements), legal and regulatory obligations, corporate transactions (mergers/acquisitions with equivalent protections), and optional features with explicit consent. **We do not sell, rent, or otherwise monetize your personal data.** ## 5. Data Security Protocols We implement administrative, technical, and physical safeguards including encryption in transit and at rest, role-based access controls, multi-factor authentication, and continuous monitoring. In the event of a data breach we commit to prompt notification as required by law (e.g., within 30 days under PIPEDA or 72 hours under GDPR where applicable). Absolute security cannot be assured. ## 6. Cookies and Similar Technologies We use essential, preference, analytics, and marketing cookies. A consent banner on initial access permits customization (essential cookies remain active). You may manage or disable cookies via browser settings, though this may impair functionality. ## 8. Rights of Data Subjects You may access, rectify, or erase your personal data; restrict or object to processing (including automated decision-making); request data portability; and withdraw consent prospectively. EU residents have additional GDPR entitlements, including complaints to supervisory authorities. Submit requests to privacy@botico.ai. ## 9. Privacy for Minors The Services are not directed at individuals under 18, and we do not knowingly collect data from minors. ## 10. Cross-Border Data Transfers Personal data may be transferred to and processed in jurisdictions outside Canada, including the US and EU, with appropriate safeguards such as adequacy determinations or Standard Contractual Clauses. ## 11. Data Retention Practices We retain personal data only as long as necessary, or as mandated by legal, regulatory, or contractual obligations (e.g., financial records for up to seven years). Data is then securely deleted or anonymized. ## 12. Amendments to Privacy Policy We may revise this Policy periodically, providing notice via email or platform alert. Continued engagement signifies acceptance. ## 13. Inquiries and Data Protection Officer For privacy concerns or rights exercises, contact our Data Protection Officer at privacy@botico.ai. Canadian users may escalate to the Office of the Privacy Commissioner of Canada; EU users to relevant supervisory authorities. --- ## Refund Policy - **Non-Refundable Nature:** Subscriptions to our digital Services are non-refundable upon activation or renewal. - **Limited Exceptions:** Refunds may be evaluated case-by-case for Service inaccessibility exceeding 48 consecutive hours (excluding planned downtime or user-induced issues), or as compelled by consumer protection statutes. - **Dispute Resolution Protocol:** Contact support@botico.ai before initiating chargebacks. Unauthorized chargebacks may result in account suspension. - **Trial and Beta Periods:** Conversions from trials or beta access to paid tiers are ineligible for refunds. ## Cookie Policy We employ cookies and comparable technologies for essential operations, personalization, analytics, and marketing. Initial visits trigger a consent interface (essential cookies persist; optional categories cover preferences, analytics, and marketing). Cookies range from session-based to persistent, and can be managed via the consent interface or browser settings. ## Affiliate Policy - **Participation Criteria:** Affiliates must be 18+ with an active, compliant account and demonstrable audience engagement. - **Compensation Structure:** Commissions are disbursed periodically upon reaching predefined thresholds, in adherence to promotional guidelines and anti-spam legislation. - **Permissible Promotional Avenues:** Personal websites, social media, blogs, and email campaigns, provided all representations are accurate and non-deceptive. - **Prohibited Practices:** Trademark bidding, false or misleading information, or abusive conduct are grounds for immediate termination. - **Revocation:** The Company may revoke affiliate status for violations, with forfeiture of accrued commissions. For further clarification, contact support@botico.ai.